Customer Service
Halcyon Classic Parts are committed to offering the best service possible to our customers, please see below for information on the service we provide, and if you have any further questions or concerns please contact us or use the live online support option to message a member of our customer support team.
Online Payment Security
Our online ordering system is secure and safe, we use the secure socket layer page for the customer to add their details and a choice of 3 payment systems.
1. Credit Card / Debit Card Payment through a Secure live terminal. Your card details are not held or stored by us and the processing system has the best protection available. We use an extended SSL (the green address bar) with the maximum possible data encryption currently available. Click Here for more detailed information on our commitment to keeping you details safe
2. PayPal Checkout for PayPal account holders which mean you don’t have to exchange your credit card details as PayPal stores them securely for you.
3. WorldPay: Goods purchased by credit or debit card are done via the secure WorldPay payment system.
Your Information
We will not offer any information that you give us to any other company, and only keep your details on record for a minimum amount of time after your order has been processed to reduce any chance of fraud. If you are concerned about giving your information online, we can process card orders over the telephone during standard UK office hours
(UK) 01992 537546 (WORLD) 0044 1992 537546
Delivery
We send all our UK orders using a Royal Mail Tracked delivery service and all our overseas parcels by Royal Mail International Signed for Delivery. In most cases, our orders are dispatched on the same or next working day and shipping confirmation emails and tracking details are sent to the customers.
Certain items are made to order in our factory and should there be an unavoidable delay with dispatching an item, we will make every effort to contact you to inform you of the delay.
Cancellations
You can cancel an order and return any goods that may already have been dispatched up to 28 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.
Returns Policy
We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 30 days in the original packaging and in an unused condition for a full refund less of any postage costs.
Contact Information
Our homepage on the Internet is located at https://www.classicpartsltd.com
You may contact us by e-mail: enquiries(@)classicpartsltd.com
You may contact us by phone on:
(UK) 01992 537546
(Worldwide) 00 44 1992 537546
Alternatively click here to fill out our on-line contact form
Returns Address
Halcyon Retail Ltd
3A Station Rd
Braughing,
Ware
SG11 2PB
United Kingdom
